Below is what Citrix would be looking for on the call. So right now we have our VDAs working on the LTSR version (1912) but we are unable to upgrade to the latest VDA versions starting with 2003. Is there any other information that could be provided that may be helpful to them? I saw in another thread The PB run-time just calls the equivalent "Enumprinters" command API in the O/S ( ). Here is the information they are looking for and I was hoping someone could help answer this as to how PB is looking for the printers. One clientis still having an issue and has been working with Citrix directly but was hoping for some guidance as per a request from Citrix to have a phone call. We then found an option in Citrix that tells the application to start without waiting for default printers, we turned this off which causes a minimal delay but the default printers were now available. At the time we tried to implement a suggestion found here by adding an option that our application would call an extra windows printer API when opening to determine which default printer to use but that didn't seem to help. We recently upgraded to PB 2019 and had some complaints from our users in the Citrix environment where their default printer was not being set correctly.
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